[
    {
        "title": "Registration validity",
        "type": 0,
        "triggers": [
            "can i re-enrol in the university?",
            "how can i continue my study after the registration expires?",
            "how is it possible to lose the validity of the university enrollment?",
            "if a student spends an academic year (1st and 2nd semesters) without enrolling in any curricular unit, what are the consequences?",
            "is it necessary to enroll in curricular units every year to maintain the validity of the enrollment?",
            "is it necessary to pay to request re-entry to the open university?",
            "is there an expiration date for my registration?",
            "until when is my enrolment valid?",
            "what is the amount to be paid to request re-entry to the universidade aberta?",
            "what is the re-entry process at the open university?",
            "when do i lose my enrolment validity?",
            "when does my enrolment expire?"
        ],
        "outputs": [
            {
                "position": 0,
                "text": [
                    "<p>The student's relationship with Universidade Aberta is based on enrollment. The admitted candidate is enrolled in the Program he intends to attend and his attendance depends on enrollment in curricular units of the study plan.</p><p>Failure to enroll in at least one (1) curricular unit, during a school year, implies the loss of validity of the enrollment. Consequently, if the student intends, at any time, to continue his study, he will have to request, to Universidade Aberta (and not directly, through the Academic Portal), his re-entry (This access mode can only be requested by students who have been enrolled in the same program at Universidade Aberta). Re-entry requires the payment of 35 euros.</p>"
                ]
            }
        ]
    },
    {
        "title": "Enrolment cancellation",
        "type": 0,
        "triggers": [
            "can i cancel a course?",
            "can i cancel one course",
            "can i dropout from a course?",
            "can i take a leave of absence from my academic program?",
            "can i unenrol from a course?",
            "can i unsubscribe from course units?",
            "how can i add or change a class in my schedule?",
            "how do i cancel a course",
            "how do i open a course in my current semester?",
            "i need to unsubscribe this course",
            "i would like to give up this course",
            "what is the procedure for course unenrolment",
            "what is the process for changing my major or program of study?"
        ],
        "outputs": [
            {
                "position": 0,
                "text": [
                    "<p>You can cancel the registration by filling out the form at https://portal.uab.pt/matricula-e-inscricoes/, and indicating which course(s) you wish to cancel.</p><p>The registration cancellation periods, as well as the obligation to pay fees, are shown in the previous link.</p>"
                ]
            }
        ]
    },
    {
        "title": "Study interruption",
        "type": 0,
        "triggers": [
            "are there any costs associated with the uab enrollment cancellation process?",
            "do i need a new application after interrupting my studies?",
            "do i need to re-enrol after a few years interruption of study?",
            "for how many years can i suspend my enrolment?",
            "how can i ask for an enrolment suspension?",
            "how much do i need to pay to suspend registration?",
            "i would like to interrupt studying for a year. is it possible?",
            "is it necessary to make a new application if you want to return to studies at uab after the cancellation of enrollment?",
            "is it possible to suspend enrollment/registration at uab?",
            "right now, i'm having trouble continuing to study. can i suspend enrollment and go back to the year?",
            "what do i need to do to request the suspension of the uab registration?",
            "what happens if i want to interrupt studies at uab?"
        ],
        "outputs": [
            {
                "position": 0,
                "text": [
                    "<p>At UAb, there is no possibility of suspending enrollment/registration at the request of the student. If you intend to interrupt your studies, you must request the annulment of the enrollment. If you carry out this procedure, you can only return to your studies at the Open University after making a new application.</p>"
                ]
            }
        ]
    },
    {
        "title": "Equivalences and creditation",
        "type": 0,
        "triggers": [
            "can i credit courses taken at other universities?",
            "can i have equivalences?",
            "can i request equivalences for courses taken at an international institution?",
            "do i get equivalences if i already taken a similar course?",
            "how can i request equivalences?",
            "how long does it usually take to process an equivalence request?",
            "how to get equivalences?",
            "i would like you to inform me of the procedures to be followed in order to be able to request equivalences.",
            "what documents or information do i need to provide when requesting equivalences?",
            "what is the minimum grade required for a course to be eligible for transfer or equivalent credit?",
            "what is the process for transferring credits from another institution?",
            "who do i need to contact to start the equivalency request process?"
        ],
        "outputs": [
            {
                "position": 0,
                "text": [
                    "<p>To apply for Equivalences and Crediting of Skills, you must access the link https://portal.uab.pt/equivalencias-e-creditacao-de-competencias/, where you will find the information for the proper instruction of the process. We advise you to carefully read the UAb Regulation for Accreditation of Academic and Professional Skills, which is available at https://portal.uab.pt/wp-content/uploads/2018/02/regulamento-creditacao-competencias.pdf</p>"
                ]
            }
        ]
    },
    {
        "title": "Course Precedence",
        "type": 0,
        "triggers": [
            "are there precedences among courses?",
            "can i enroll in the 2nd semester courses without doing the ones from the 1st semester?",
            "can i take 30 courses at once?",
            "can i take the operating systems course before programming?",
            "do courses in computer engineering degree have precedence?",
            "do courses of the education program have precedence?",
            "how many ects can i take per year?",
            "is there a limit on the number of courses i can take?",
            "is there a recommended sequence for doing the course units?",
            "is there any formality in choosing the courses in the degree in education?",
            "what is the maximum number of ects i can enroll in?",
            "what is the maximum number of ects that i can enroll in?"
        ],
        "outputs": [
            {
                "position": 0,
                "text": [
                    "<p>There are no formal precedences in the courses of the Degree in Education. However, the Education degree syllabus has a certain sequence; there are courses that were designed to help students develop their study skills, which is why it is pertinent to take them at the beginning of the course and not at the end. However, it is up to the student to enroll or not in these courses, considering this information.</p><p>The only situation to be taken into account is that in the 1st year of a 1st Cycle course, the student can enroll up to a maximum of 60 ECTS. In the following years, if you have not passed the course in previous years, you can enroll up to 84 ECTS, which is equivalent to 14 courses.</p>"
                ]
            }
        ]
    },
    {
        "title": "Payment methods",
        "type": 0,
        "triggers": [
            "can i pay my tuition fee with paypal?",
            "can i pay my tuition fees online?",
            "can i pay the tuition fee with cash?",
            "can i use a check to pay the fee?",
            "how can i pay the tuition fees?",
            "how do i set up a payment plan for my tuition fees?",
            "i want to pay the fee. won't you accept cash?",
            "is there a deadline for paying fees?",
            "is there any delay in payment of fees or fines if i miss the deadline for paying fees?",
            "must i use a credit card to pay the fee?",
            "what happens if i cannot pay my tuition fees in full?",
            "what payment methods are accepted for tuition fees?"
        ],
        "outputs": [
            {
                "position": 0,
                "text": [
                    "<p>Depending on whether you are in national or foreign territories, the payment methods at your disposal are:</p><p><strong>National territory</strong></p><p><span style=\"color:hsl(0, 0%, 0%);\">Payments by Credit Card (Visa/MasterCard):</span><br>- Go to Academic Portal&gt;Treasury&gt;Current situation&gt;Payments (follow the payment steps with CC);&nbsp;</p><p>Payments by Multibanco Reference:<br>- Go to Academic Portal&gt;Treasury&gt;Current situation&gt;Payments (follow the payment steps with RM);</p><p><i>Note:</i> It is not necessary to send proof of payment to UAb</p><p><strong>Foreign territory</strong></p><p>Payments by Credit Card (Visa/MasterCard):<br>- Go to Academic Portal&gt;Treasury&gt;Current situation&gt;Payments (follow the payment steps with CC);</p><p>Bank Transfer Payments: Institute of Treasury and Public Credit Management, IP (Avenida da República, nº 57 – 6.º - 1050 – 189 Lisboa- IBAN: PT50078101120112001298585 SWIFT: IGCPPTPL Open University - Palácio Ceia Rua da Escola Politécnica 147- 1269-001 Lisbon, Portugal</p><p><i>Note:</i> If the payment is made by bank transfer, it is mandatory to send the receipt, using this form, in order for the payment to be correctly associated with your account.</p>"
                ]
            }
        ]
    },
    {
        "title": "Enrollment Certificate",
        "type": 0,
        "triggers": [
            "can i apply for my certificate of enrollment/registration online, or do i need to come in person?",
            "can i get an enrolment proof document?",
            "can i obtain a certificate from the portal?",
            "do i get a enrolment certificate",
            "how can i get a certificate",
            "how do i obtain my matriculation/inscription certificate?",
            "how long does it usually take to receive my enrollment/registration certificate after i have placed an order?",
            "is there a place where i can get a matriculation certificate",
            "is there a specific office or department i need to contact to get my matriculation/registration certificate?",
            "please give me a certificate",
            "what documents or information do i need to provide to obtain my enrollment/registration certificate?",
            "where can i download a registration certificate",
            "where can i go to get a copy of my enrollment/registration certificate?"
        ],
        "outputs": [
            {
                "position": 0,
                "text": [
                    "<p>As of the 2020-21 academic year, students will have access to documents directly on the Academic Portal. In the Teaching Activities menu, you must select “Require Documents”, followed by “Consult”, in the context menu.</p><p>If the document is not available and delivering the document to your employer is urgent, we advise you to send an email to the Enrolment Service - matricul@uab.pt, requesting that the document be sent.</p>"
                ]
            }
        ]
    },
    {
        "title": "Payment schedules",
        "type": 0,
        "triggers": [
            "are there any financial assistance options available to pay the tuition fee?",
            "can i pay my tuition using a credit card?",
            "can i pay the fee in several installments?",
            "how can i check my student account balance?",
            "how can i find out if i am eligible for a scholarship to cover my tuition fee?",
            "how can i find out when i have to pay the fee?",
            "how can i obtain a copy of my tuition slip for tax registration purposes?",
            "how can i set up an installment payment plan for my tuition?",
            "what happens if i cannot pay my tuition fee in full?",
            "what happens if i miss the fee payment deadline?",
            "what is the deadline for paying tuition fees?",
            "what should i do if my tuition does not appear as paid on my transcript?",
            "when must i pay my tuition fee?"
        ],
        "outputs": [
            {
                "position": 0,
                "text": [
                    "<p>In order to consult the Payment Schedule, namely the half-yearly payment limit date, you must access the information under https://portal.uab.pt/pagamentos/</p>"
                ]
            }
        ]
    }
]